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Logging In

  1. Navigate to the MyPay Login page
  3. Enter Email
  4. Enter Password

Password Reset

  1. Navigate to the MyPay Login page
  3. Click the 'Forgot Password' link
  4. Enter Email
  5. Go to your email (check Junk folders if you do not receive the email into your inbox)
  6. Click on the Set New Password button
  7. Enter a new Password
  8. Re-enter your new password
  9. Click 'Change Password'
  10. Enter your email
  11. Enter your new password
  12. Confirm SMS code
    1. Enter SMS Code
    2. Click Verify Code
  13. You should be directed to your MyPay-Dashboard

Changing Passwords

  1. Login to MyPay 
  2. Click the profile icon on the far right-hand side of the screen
  3. Click User Settings
  4. Click Password Change
  5. Enter Current Password
  6. Enter New Password
  7. Re-enter New Password
  8. Save

Two-Factor Authentication (2FA)

Users are automatically registered for 2FA as soon as they are enrolled by the MyPay Administrator.

  • Authorisation codes are link to Employee mobile phone number used when registering.

Users can also generate authentication codes using the Authy App. 

  • Select Mobile or Desktop option
  • Enter Phone Number
  • Verify Code 
  • Click MyPay to view and copy codes
  • Click Settings
    • view General Info
    • Accounts
    • Devices

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