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How to update integration credentials

New Accounts

If setting up MyPay in an account for the first time then please follow the instructions under Getting started.

If you need to update the credentials used by MyPay for its NetSuite integration then following these steps:

  1. Log into MyPay as the ADMIN for the account
  2. From the menu, select Setup > Integration
  3. Click on the Integration (there should only be one row)
  4. Click Edit Integration
  5. Paste in the correct values for the Consumer Key, Consumer Secret, Token Key and Token Secret (as were generated in NetSuite)
  6. All other values should stay the same.
  7. Click the Update button.

Expired license

If you've completed setup of a new MyPay account and upon your first login into MyPay your see "License Expired" in the top-right of the screen, then it is likely there are integration issues. MyPay must complete a successful sync before license information can be displayed correctly. To review the Integration Queue:

  1. Log into MyPay as the ADMIN for the account
  2. From the menu, select Setup > Integration Queue

Integration Issue: payslips

The most comment integration issue for payslips is when INSUFFICENT_PERMISION is reported. This usually means the the nomincated MyPay Integration User in NetSuite does not have permission to access the File Cabinet folder where payslips are stored. Please check the permissions (e.g. Group Permissions) on the folder in NetSuite.

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